Tuesday, March 07, 2006

On Process

The purpose of defined processes is to take common sense and make it common knowledge, and to take common knowledge and to make it common practice.

-Jim Hook, Oregon Graduate Institute

. . . with the goal to deliver products and services that attract and retain customers, so "we" can remain in business and do no harm.

-Judy Bamberger, Process Solutions

[Read more from Judy Bamberger.]

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