Personally I think this is really interesting, and for many reasons.
Wired News: Patriotic PC Maker: No Outsource - A small Idaho-based PC maker has turned the public backlash against outsourcing U.S. jobs into an unusual marketing campaign, urging customers to "Buy MPC, Support America."
- As a fellow Idaho resident
- As an advocate for domestic jobs
- As a former employee of MPC (FKA Micron PC)
I really like the last paragraph:
"This didn't start out as a marketing campaign," Adkins said. "There is no question the quality of service that is provided here domestically is a higher-quality level than what is done offshore."
Some things can be outsourced without a significant impact on quality. Support centers are not one of them. An in-house, native language support staff will most always provide better support for users.
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